Patient Satisfaction

Patient Satisfaction Surveys

At Ellis Medicine, we are dedicated to fulfilling our promise to meet the needs of our patients, community, staff and physicians. To accomplish this, patient satisfaction surveys are mailed to patients after they have received services through our Golub Center for Emergency Services, all inpatient areas, ambulatory surgery unit, and Bellevue Woman's Center.

Completing the Survey

A few days after your visit to Ellis Medicine, you may receive a Patient Satisfaction Survey in the mail. These short surveys, which take five to ten minutes to complete, are reviewed to either assist in rewarding our valued employees or to implement performance improvement activities to make our services better. Your opinion is very important, and we hope you take the time to complete the survey and share your comments with us.

Compliments and Recognition 

Beyond the information we receive from patient satisfaction surveys, comments from patients are welcome at any time. Our goal at Ellis Hospital is to provide you with quality services, so we need to hear about what you like, and what you don't, in order to constantly improve.

The Daisy Award for Nurses
Ellis Medicine is proud to participate in the national DAISY Award program that recognizes all that our nurses do each day to provide exceptional care to our patients. If you had a nurse you feel took exceptional care of you or a loved one, nominate them for the DAISY Award.

Complaint Process

If you have a compliment or concern, you are encouraged to communicate this to any of the following people or departments:

• the person providing you with the service;
• the charge nurse, nurse manager, or manager of the service involved;
• the Patient Ambassadors in the Admitting Department, at 518.243.1333 between 8:00 a.m. and 4:30 p.m., Monday through Friday.

If you have a concern that remains unresolved, you may notify Ellis Medicine's President at 518.243.4175.

Should you wish, you may also contact the New York State Department of Health at 1.800.804.5447.  Or you may contact The Joint Commission, the independent, not-for-profit organization that accredits and certifies Ellis Medicine,, by phone at 1.800.994.6610, or via mail at: Office of Quality Monitoring, The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181.

Ellis Medicine is committed to meeting standards of excellence. Your comments and constructive concerns will help in achieving our goal to continually improve the quality of our services. Your presentation of a concern will not jeopardize the future availability of care or services from us.