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HANYS Member Spotlight - Ellis Medicine's Family Room
Tuesday, January 21, 2025
Check out our HANYS’ Member Spotlight focusing on Ellis Medicine's walk-in mental health programs the Family Room and Living Room.

Located at Ellis Medicine’s State Street Health Center, 1023 State St., Schenectady, the Family Room offers a unique alternative to the Emergency Room. Designed to provide a calming environment, it includes cozy furniture and soft lighting. Guests receive immediate support from social workers, peer counselors, and case managers, and leave with resources and referrals tailored to their needs.
The Family Room builds on the proven success of The Living Room, Ellis Medicine’s walk-in mental health crisis program for adults, which opened in 2018. Over six years, The Living Room has maintained a remarkable 98% Emergency Room diversion rate, providing thousands of individuals with a safe, welcoming space to address their mental health needs without requiring a hospital visit. The program, also located at 1023 State St., has become an essential element in Ellis Medicine’s commitment to innovative mental health care, connecting guests to resources and empowering them to develop coping skills, manage medications, and improve emotional well-being.
The Family Room
Open 10 a.m. to 6 p.m. Monday through Friday
Phone: 518.831.8700
The Living Room
Open 10 a.m. to 6 p.m. Monday through Friday
Phone: 518.243.1523
The Ellis Crisis Information and Referral Hotline is available 24 hours a day and 7 days a week. Call 518.243.4000 and ask to speak to a crisis worker.
Click here for more information on Ellis Medicine's mental health programs
Ellis Medicine | Newsroom
Ellis Medicine Media Inquiries
Media inquiries should be directed to the Communications Department at Ellis Medicine. The Communications Department is open and staffed Monday through Friday, from 9:00 am until 5:00 pm. The department can be reached by phone at 518.232.9288. If you leave a message your call will typically be returned within 24 hours.
All official communications regarding Ellis Medicine are arranged through the Communications Department. We look forward to working with members of the public and media organizations to provide accurate, up-to-date information about Ellis Medicine.
Contact:
Communications
Ellis Medicine
1101 Nott Street
Schenectady, NY 12308
518.232.9288