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COVID-19 Update: Visitor Guidelines (Updated 5.5.21)

Wednesday, May 5, 2021

Updated Wednesday, May 5, 2021

Ellis Hospital, McClellan Street Health Center, Medical Center of Clifton Park Emergent Care, and Bellevue Woman's Center will continue to keep all visitor restrictions and exceptions in place; however, Ellis Hospital inpatients will be permitted to have two visitors, per patient, per day during the hours of 4 p.m. – 8 p.m., 7 days a week. 

Emergency department, outpatient services and surgical services will still be one visitor, per patient. 

At Bellevue Woman’s Center, patients are allowed to have two support persons, including a doula, if requested, throughout the patient's stay. The support persons can be the patient's spouse, partner, sibling, parent, or other persons of their choice.

There are compassionate care exceptions for certain patients which include:

  • Neonatal Intensive Care Unit (NICU) patients may have one birth parent plus one significant other who must remain in the room for the duration of the visit.
  • Pediatric patients/minors under the age of 18 may have two designated support persons with them.
  • Behavioral Health areas (C2, C3, B3) will have one visitor per patient between the hours of 6 PM and 8 PM.
  • Patients with disruptive behavior, in which a family member is key to their care, may have one visitor.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor- staff members from group homes are considered an extension of the healthcare team and not a visitor; their presence may fulfill the role of meeting the patient's extended care needs.
  • Patients who need a caretaker to be trained for a skill in preparation of home care will be permitted a visitor for a limited education session only.
  • ED and Emergent Care services patients will be allowed 1 visitor 24/7 while the patient remains in the emergency department
  • Outpatient services will be allowed 1 visitor per patient
  • Procedural patients will be allowed 1 visitor pre and post-surgery for a brief time until the physician meets with the patient and visitor. 
  • End of life (Comfort Care/Hospice patients) will be allowed to have up to two support persons chosen to visit on Non-COVID floors.

All other restrictions will remain unchanged during all other hours, including restrictions and compassionate exceptions for end of life, and COVID patients.

These changes are taking place elsewhere in the region and are consistent with changes at Albany Medical Center and St. Peter’s Health Partners.
Please note that this update does not apply to the Nursing Home (ERRC).
Visitors should be aware that they will be screened at entrance doors and will be required to wear a mask, with additional PPE based on the patient population they are visiting.
Visitors without mask will be denied entrance as a precautionary measure to protect patients and staff.  Visitors will be required to stay in the patient’s room and will not be allowed to utilize our public/common areas.  Once a visitor leaves a patient’s room, they must leave the hospital, emergent care, or urgent care facility.

Click here for a quick reference to new visitor guidelines

Click here to view our process on drop offs for patient belongings and how to speak with your loved ones care provider.

Chaplains and clergy members may visit at any time upon a patient’s request.  Chaplains and clergy members are not considered visitors and are considered support persons for the patient’s care.  Chaplains and clergy members may only enter the Ellis Residential and Rehabilitation Center (ERRC) at the McClellan campus under compassionate care exceptions such as end of life.  Chaplains and clergy members must provide proof of COVID test prior to entering ERRC and must communicate with ERRC leadership before entering.

All non-employed healthcare workers providing a service to Ellis Medicine will be screened upon entry to the facility.

Ellis Residential & Rehabilitation Center, under federal guidance from the Centers for Medicare and Medicaid Services (CMS) has currently discontinued offering visitation.

When visitation is once again offered, Ellis Medicine will be screening all visitors at the main lobby at the McClellan Street campus. To schedule visitation with a loved one, call 518-817-5738. This number will be staffed Monday through Friday, from 9:30 AM to 4 PM.

Additionally, we continue to limite the number of entrances at our facilities.  Please use the following entrances to access the facility.  All visitors will be screened prior to entering certain areas.

Ellis Hospital- 1101 Nott Street 

Nott Street Garage Entrance- Please use the Nott Street garage for parking and enter the hospital through the main level of the Nott Street Garage.

Rosa Road Garage Entrance- Please use the Rosa Road garage for parking and enter the hospital through the emergency department main entrance.

Rosa Road Graham Lot- This parking lot entrance is closed to the public but can still be access for our Ellis Works and Radiation Oncology patients.

Medical Arts Building 1201 Nott Street- Please use the main entrance to the medical arts building or the entrance in the basement of the Nott Street parking garage.

McClellan Street Health Center- 600 McClellan Street

Please use the main entrance and park in the S parking lot across from the main entrance circle.  All surgical center patients need to use the main entrance to the facility.

Cushing Building 624 McClellan Street- Please use the main entrance to the Cushing building. 

Bellevue Women’s Center- 2210 Troy Schenectady Road

Please use the main entrance to the facility, all Breast Care Center patients will continue to use the Breast Care Main Entrance.

Click here to view and print


For more information and to access the most up-to-date information regarding COVID-19 (novel coronvirus):

CDC Website:

General Public Hot Line - 1.888.364.3065

Ellis Medicine | Newsroom

Ellis Medicine Media Inquiries

Media inquiries should be directed to the Communications Department at Ellis Medicine. The Communications Department is open and staffed Monday through Friday, from 9:00 am until 5:00 pm. The department can be reached by phone at 518.232.9288. If you leave a message your call will typically be returned within 24 hours.

All official communications regarding Ellis Medicine are arranged through the Communications Department. We look forward to working with members of the public and media organizations to provide accurate, up-to-date information about Ellis Medicine.


Ellis Medicine
1101 Nott Street
Schenectady, NY 12308